Returns & Refund Policy
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems.You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us. After agreement, a prompt refund will be issued either to your original method of payment or a treedenetal store credit, at your choosing.
●Scope of Guarantee
All products on oyodental.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. Please note that all returned items must be in the condition you received them, with all the accessories and parts it was shipped with and in the original packaging. If not, the cost of the accessories and parts will be deducted from the total product price and you can only get a partial refund.
The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them.
●Guaranteed Protection Period
You can submit refund requests up to 15 days after your order has been completed. You can do this by submit us the refund request form.
●Return Shipping Fee
If you agree with us to return your item, the refund will have its original shipping fee (from to you) as well but not the returning shipping fee (from you to).
FAQ of Return & Refund
What is Oyodental.com ’s return process?
1. Oyodental.com offers 3 - 12 months warranty.
2. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.
3. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address.
4. Please offer tracking number for return shipment. Oyodental.com won’t take any responsibility for any missing return shipment.
5. Oyodental will arrange resend or refund upon receiving your return package within 1-3 business days.
6. For all returned package, buyer need to fill the Return Package Form firstly. Just contact your representative customer service for this document.
Can I get full refund for returned package?
1. Oyodental.com offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
3. For all returned packages with no quality problems,Oyodental.com will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.
Can I get full refund for cancellation orders?
1. Oyodental.com accept order cancellation under condition that the package do not shipped out yet.
2. Oyodental.com will refund you within 48hours after order cancellation.
3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.